Contact Us
Got a question about one of our reviews, spotted something that looks out of date, or want to flag a new casino for us to look at? This page explains how to reach Top Online Casinos and what kind of enquiries we can help with.
How to Reach Us
The quickest way to contact us is by email at [email protected]. We read every message and typically reply within 48 hours, though it can take a little longer during busy periods. Please include as much detail as possible — the casino name, the page you were reading, or a screenshot if you're reporting a technical issue — so we can get back to you with something useful rather than a generic response.
What We Can Help With
- Corrections or updates to bonus offers, ratings, or terms listed on our site
- Questions about how we assess and rank the casinos featured here
- Feedback on your own experience with a licensed operator we've reviewed
- General enquiries about Top Online Casinos and how the site is run
- Requests to review a licensed US casino we haven't covered yet
What We Can't Help With
We're an independent comparison site, not a casino operator, a payment processor, or a regulator. That means we're not able to:
- Access, close, or verify your account at any casino
- Process deposits, withdrawals, or refunds on a casino's behalf
- Resolve disputes over a specific bet, bonus, or withdrawal — that has to go through the casino's own support team, and if unresolved, the licensing body named on the casino's site
- Offer legal, financial, or gambling-addiction counselling
If you're dealing with a dispute directly with an operator, start with their customer support channel, since they hold the account details and transaction records we don't have access to. If gambling has stopped being enjoyable or is affecting your finances or wellbeing, our Responsible Gambling page lists tools and support services that can help, including deposit limits and self-exclusion options.
A Note on Independence
Top Online Casinos publishes editorial rankings and reviews of licensed online casinos available to US players. Some of the operators listed on our site pay us a commission when a reader signs up through a link on our pages. This does not influence how we rate or rank any casino — our editorial team reviews licensing, game selection, banking options, and terms separately from any commercial arrangement. You can read more about how we operate on our About Us page, and our Terms and Conditions set out the full details of how the site is run.
Reporting a Scam or Unlicensed Site
If you come across a casino site targeting US players that appears to be operating without a valid state licence, or you've encountered a suspected scam — fake payout promises, cloned websites, or requests for unusual payment methods — let us know by email. We can't investigate individual cases, but reports like this help us keep our recommendations limited to properly licensed and regulated operators.
Before You Get in Touch
A few quick checks that answer the most common questions we receive:
- Bonus terms, wagering requirements, and expiry dates are usually listed on the casino's own promotions page — check there first if an offer looks different from what you expected
- Withdrawal times and identity verification (KYC) requirements vary by casino and payment method, so the operator's help centre is the fastest source for account-specific timing
- If you're unsure whether a casino is licensed to operate in your state, its footer or "About" page should state the licensing body and jurisdiction
If none of that answers your question, email us and we'll do our best to point you in the right direction.